Great Lakes HSA

Overall Ratings
Customer Service
WebSite
Invesment Options
Online Services
Other Services
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Ratings posted on this website Comments
Customer Service
WebSite
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Online Services
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Disappointed – June 09, 2008
I didn't like the customer service at all. Yes they answer their own phone but seem to have a difficult time actually doing what I requested. I had to call and follow up 2 times. The last time I had to leave a message and have not yet received a reply. My account is actually with American charted Bank. I advise to work with that bank directly.
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M Driscol (Philadelphia, PA) – April 05, 2008
I like these guys because they screwed up! On their website the interest rate was listed at 2% for amts over $1000. which turned out to be incorrect. it was actually 1.25%. Regardless, they offered to refund my annual fee if i stayed or find me another provider that might have a higher interest rate. With the $25 refund, I am now getting around 4%. I didn't like the screwup, but i did like the fact that they admitted to mistake and tried to make things right.
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Kevan (Scottsdale, AZ) – March 25, 2008
moved from Wells Fargo after i waited on hold for 10 mins and was then directed to the website for my answer. I went with these guys because they picked up the phone and seem to know a fair amount about HSAs. Only been with them for 2 months.
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Stacey (Chagrin Falls, OH) – January 25, 2008
they know their HSA rules> nice investment options
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John Sabatos (Philadelphia, PA) – July 18, 2007
There is something nice about dealing with a company not located on the East or West Coast (customer service and intelligence without the attitude - Note to Vimo, update your information, they have mutual funds and other investments
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Anonymous – February 01, 2006
Nice enough to work with, low fees, no real investment options but a informative website. They even answer their own phones!
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Anonymous – January 05, 2006
The first provider I found that actually knew something about HSAs. They even answered their own phone-without voicemail!
Customer Service
WebSite
Invesment Options
Online Services
Other Services
Anonymous – January 05, 2006
The first provider I found that actually knew something about HSAs. They even answered their own phone-without voicemail!