Transformative AI for Human Services
Enhancing Customer Interactions with AI
Reimagining the Agency Experience
A Partner in Building Stronger Safety Nets
With Vimo as your partner, together we’ll harness the power of AI technology for HHS to redefine what’s possible, enabling your teams to do more good and significantly reduce wait times for those who rely on your services.
Learn More About Our AI Offerings
Our AI Solutions for Government Agencies Feature Advanced Technologies That Independently Contribute to Improving Service Delivery and Elevating Organizational Productivity
Our AI is Not Just a Tool:
It’s a Trusted Partner for the Digital Age
Interactive Virtual Agent
Enhance capacity and service quality by providing instant, accurate responses to common inquiries, allowing Customer Service Representatives to focus on complex and nuanced interactions.
Interactive Virtual Agent: How It’s Brain Works
The IVA Utilizes Continuous Learning and Gets Smarter With Every Customer Interaction
Understands the Customer's Intent
"When are your offices open?"
Translates Speech to Text to Search for Answer
Policy, Manuals, Agency Material, Internet
Arrives at Answer and Translates Text to Speech
"Our offices are open from 8:00am – 6:00pm EST"
Robotic Process Automation
Increase capacity by automating repetitive and rule-based digital tasks and streamlining business processes, reducing errors and freeing up human workers to focus on more complex tasks.
Our Robotic Process Automation (RPA) offers human service agencies streamlined operations by automating essential but repetitive tasks. This sophisticated technology is expertly configured to perform functions such as updating cases when customer circumstances change, processing returned mail, and handling eligibility renewals.
Questions? Talk With Our AI Experts!
Soumay Seth