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AI
Artificial Intelligence in Health and Human Services: Exploring Applications and Ethical Implications
Artificial intelligence (AI) has become a powerful tool transforming industries around the world, and perhaps nowhere is its potential greater than in the realm of health and human services (HHS). AI offers innovative solutions to common challenges facing HHS agencies today, including growing demands and shrinking resources. AI-powered options such as interactive virtual agents can help increase capacity to meet those challenges and improve the delivery of safety-net services. As with any transformative technology, however, AI’s integration into the HHS sector must be done thoughtfully and ethically. Let’s explore the wide-ranging...
2024: Our Year, Wrapped
This year was packed with transformative milestones! Here's a quick summary of the top five coolest things we accomplished: Introducing Georgia Access: We celebrated the launch of Georgia Access, a state-based exchange model designed to streamline and enhance the...
Get to Know Robotic Process Automation
In a world seemingly being taken over by new Artificial Intelligence (AI) technologies, where does Robotic Process Automation (RPA) fit in? We sat down with Rajiv Chawla, VP of Delivery, to better understand just what Robotic Process Automation is, how it helps, who...
How Call Automation Increases Health and Human Services Agencies’ Call Center Capacity
In recent years, call centers across the country have undergone a significant transformation, largely due to the integration of call automation, and other evolving technology like chatbots, into their operational frameworks. These technological advancements have...
Nevada Health Link Spearheads AI Implementation, Championing Cutting-Edge Technology for Unparalleled Consumer Engagement
The first State-Based Marketplace to receive Centers for Medicare & Medicaid Services approval for implementing AI technology MOUNTAIN VIEW, Calif. – In a groundbreaking move towards enhancing consumer experiences and setting new standards in health insurance...
The Human Touch in a Digital Age: Our Journey with AI Integration
As the CEO of a forward-looking tech company, I’ve witnessed firsthand the transformative power of technology. Our mission has always been to leverage this power to make health insurance enrollment simpler, work more efficient, and solutions more intuitive. Today, as...