Resources
AI
Navigating AI with Purpose: Putting People at the Center
Artificial intelligence is evolving quickly, and so are expectations around how it should be used. In our work with clients, one thing has become clear. The most successful AI strategies are not driven by technology alone. They are grounded in human needs. A central insight from our experience is that AI delivers the strongest results when its objectives are defined with people in mind. Real value comes not just from automation or efficiency, but from AI’s ability to enhance how people live and work. It supports better decisions, saves time, and enables human potential. At Vimo, we recognize alongside the clients and partners we...
Avoiding SNAP Penalties and Navigating Change with Capacity, Not Hiring
At Vimo, we understand the immense challenges SNAP administrators face today. With the government shutdown, states have been warned that federal SNAP benefits may not be distributed on November 1st, leaving state agencies to navigate the possibility of...
Artificial Intelligence in Health and Human Services: Exploring Applications and Ethical Implications
Artificial intelligence (AI) has become a powerful tool transforming industries around the world, and perhaps nowhere is its potential greater than in the realm of health and human services (HHS). AI offers innovative solutions to common challenges facing HHS agencies...
2024: Our Year, Wrapped
This year was packed with transformative milestones! Here's a quick summary of the top five coolest things we accomplished: Introducing Georgia Access: We celebrated the launch of Georgia Access, a state-based exchange model designed to streamline and enhance the...
Get to Know Robotic Process Automation
In a world seemingly being taken over by new Artificial Intelligence (AI) technologies, where does Robotic Process Automation (RPA) fit in? We sat down with Rajiv Chawla, VP of Delivery, to better understand just what Robotic Process Automation is, how it helps, who...
How Call Automation Increases Health and Human Services Agencies’ Call Center Capacity
In recent years, call centers across the country have undergone a significant transformation, largely due to the integration of call automation, and other evolving technology like chatbots, into their operational frameworks. These technological advancements have...
Nevada Health Link Spearheads AI Implementation, Championing Cutting-Edge Technology for Unparalleled Consumer Engagement
The first State-Based Marketplace to receive Centers for Medicare & Medicaid Services approval for implementing AI technology MOUNTAIN VIEW, Calif. – In a groundbreaking move towards enhancing consumer experiences and setting new standards in health insurance...