Resources
AI
Get to Know Robotic Process Automation
In a world seemingly being taken over by new Artificial Intelligence (AI) technologies, where does Robotic Process Automation (RPA) fit in? We sat down with Rajiv Chawla, VP of Delivery, to better understand just what Robotic Process Automation is, how it helps, who it helps, and where the technology is heading. What is Robotic Process Automation (RPA)? Robotic Process Automation (RPA) and Artificial Intelligence (AI) are related but distinct technologies. RPA is a software technology that makes it easy to build, deploy, and manage software robots that emulate humans’ actions interacting with digital systems and software. These...
How Call Automation Increases Health and Human Services Agencies’ Call Center Capacity
In recent years, call centers across the country have undergone a significant transformation, largely due to the integration of call automation, and other evolving technology like chatbots, into their operational frameworks. These technological advancements have...
The Human Touch in a Digital Age: Our Journey with AI Integration
As the CEO of a forward-looking tech company, I’ve witnessed firsthand the transformative power of technology. Our mission has always been to leverage this power to make health insurance enrollment simpler, work more efficient, and solutions more intuitive. Today, as...