SNAP Express

As agencies navigate rising administrative demands, increased caseloads, and new requirements under H.R. 1, modernizing SNAP operations is no longer optional – it’s essential. SNAP Express is a purpose-built, ready-to-deploy solution that helps states deliver faster, more accurate service that meets federal standards and minimizes the risk of costly penalties.

With flexible staffing models, AI-powered oversight, and 24/7 client support in our world-class contact centers, SNAP Express increases staff capacity, reduces error rates, and improves the customer experience – leaving your team more time to focus on what matters most.

SNAP Express is designed to deliver measurable improvements in both staff productivity and client satisfaction. Whether you’re facing backlogs, struggling with error rates, or preparing for increased oversight, SNAP Express equips your agency with what it needs to succeed.

With SNAP Express, states benefit from:

• Omnichannel contact center services, including 24/7 virtual agents to handle routine inquiries
• AI-driven quality control that flags issues in real time and promotes consistent decision-making
• Scalable processing support to help manage seasonal demand and reduce delays
• Flexible, waiver-responsive staffing models that expand capacity beyond traditional merit-based constraints
• Outcome-based contracts that ensure budget clarity and accountability

SNAP Express enables agencies to scale operations quickly by combining experienced processing teams with cutting-edge automation and AI guidance. Whether you’re dealing with staffing shortages, increased application volume, or new federal mandates, our solution delivers the support you need – without increasing overhead. With flexible staffing, intuitive caseworker tools, and automated workflows, your team spends less time on manual tasks and more time solving complex issues.

Keep your team on track and your program aligned with federal requirements through SNAP Express’s reporting and performance tools. Real-time dashboards provide visibility into error rates, processing timelines, and staff productivity, helping you spot trends early and take corrective action with confidence.

SNAP Express helps safeguard program integrity by reducing costly processing errors and ensuring consistent case handling. AI-driven tools assist staff throughout the case life cycle, and enhanced quality control checks help prevent issues before they become penalties. This proactive approach not only improves service delivery but also helps protect agencies from the financial and reputational risks of noncompliance.

Customers expect fast, clear communication – and SNAP Express delivers. From virtual agents to live support, the solution provides omnichannel access that meets people where they are. Whether applying, checking enrollment status, or updating information, customers receive timely, accurate assistance every step of the way. Shorter wait times, fewer dropped cases, and more successful outcomes mean better service for individuals and families when they need it most.