Vimo® is proud to recognize one of its standout leaders. Hanumanth Praveen Ravindran, Senior Functional Manager, has been honored with two major international awards for his excellence and impact in customer service leadership.:
- Silver Globee® Award – Customer Service Impact Award
- Silver Stevie® Award – Customer Service Leader of the Year
Together, these awards underscore the scale, rigor, and human-centered focus of Praveen’s work—and the measurable impact it continues to have across state-based health insurance marketplaces.
Recognition That Reflects Real Impact
The Globee® Awards for Impact recognizes organizations and leaders whose work delivers measurable, meaningful outcomes. Hanumanth Praveen’s (who informally goes by Praveen) nomination was reviewed by 99 independent judges and earned an overall score of 8.02 out of 10, placing it among the highest-performing entries in its category. Judges consistently highlighted Praveen’s ability to lead within complex, state-regulated environments while keeping the consumer experience front and center. Comments from the judges included:
- “The nominee demonstrates a strong commitment to improving customer access and service quality at scale, particularly within a state-regulated health insurance marketplace. Their ability to navigate complex systems while centering the consumer experience is noteworthy.”
- “Providing a streamlined online marketplace for health coverage and delivering responsive support to consumers demonstrates a commitment to customer success.”
- “Exceptional, human-centered narrative that demonstrates large-scale customer service transformation in public health care.”
A National Standard for Customer Service Leadership
Praveen’s Silver Stevie® Award for Customer Service Leader of the Year further reinforces his national impact. The Stevie Awards for Sales & Customer Service are among the most respected global honors in the field, recognizing leaders who drive innovation, measurable growth, and sustained performance.
Judges praised Praveen’s leadership across multiple dimensions—from technology and regulatory expertise to empathy-driven service delivery:
- “This nomination shows national scale and impact, exceptional quantitative growth, innovative implementation, technology sophistication, regulatory mastery, and authoritative validation.”
- Others pointed to the strength of the outcomes achieved under his leadership:
- “Great individual impact made by Hanumanth for GetInsured with strong quantifiable accomplishments, achievements, and results.”
- And critically, judges highlighted how those results translate into better experiences for consumers:
- “Exceptional CAHPS and CMS results, sustained retention improvements, and clear evidence of empathy-driven service differentiate this work.”
Leadership Rooted in Service
As Senior Functional Manager, Praveen leads at the intersection of technology, policy, and customer experience. His work supports state partners, strengthens marketplace operations, and—most importantly—helps individuals and families access the health coverage they need. What sets Praveen apart is not just the scale of the systems he helps manage, but the mindset he brings to the work: a belief that public health care services can be both efficient and deeply human. That philosophy is reflected clearly in the judges’ feedback, and now, in this rare dual recognition.
Earning both a Globee® Award and a Stevie® Award in the same year is a powerful affirmation of Praveen Ravindran’s leadership, dedication, and impact. We’re grateful for his continued contributions to Vimo®and proud to see his work recognized on a global stage.
Please join us in congratulating Praveen on this well-deserved achievement.
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