AI, Thought Leadership
Artificial intelligence is evolving quickly, and so are expectations around how it should be used. In our work with clients, one thing has become clear. The most successful AI strategies are not driven by technology alone. They are grounded in human needs. A central...
Thought Leadership
In the dynamic world of health insurance enrollment, each consumer interaction plays a critical role in helping the enrollee select a plan that best suits their needs. At Vimo, our Consumer Assistance Center (CAC) leverages key performance indicators (KPIs) to ensure...
Thought Leadership
A Q&A with Vimo Experts Bill McCracken and Kim Bazan Program integrity is a constant responsibility for agencies administering public benefits, shaping how programs are designed, staffed, and operated over time. Although fraud, waste, and abuse are often...
Thought Leadership
In the U.S. health care system, health insurance provides better access to medical care and preventive services and offers financial protection. Despite historic health insurance enrollment since the COVID-19 pandemic, millions of Americans remain uninsured,...
Newsroom
Program integrity is essential in child care funding, where complex eligibility rules, provider participation, and multilayered payment systems can create opportunities for fraud, waste, and abuse (FWA) when rules are inconsistent, attendance reporting is unreliable,...
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