AI, Thought Leadership
Artificial intelligence is evolving quickly, and so are expectations around how it should be used. In our work with clients, one thing has become clear. The most successful AI strategies are not driven by technology alone. They are grounded in human needs. A central...
Thought Leadership
For millions of Americans, the Affordable Care Act (ACA) marketplace is the primary way to access health insurance. Federal subsidies already play a major role in lowering premiums—but for many households, coverage can still feel just out of reach. That’s where state...
Thought Leadership
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to avoid technical debt and legacy system risks. When IT systems for government...
Thought Leadership
In the dynamic world of health insurance enrollment, each consumer interaction plays a critical role in helping the enrollee select a plan that best suits their needs. At Vimo, our Consumer Assistance Center (CAC) leverages key performance indicators (KPIs) to ensure...
Thought Leadership
A Q&A with Vimo Experts Bill McCracken and Kim Bazan Program integrity is a constant responsibility for agencies administering public benefits, shaping how programs are designed, staffed, and operated over time. Although fraud, waste, and abuse are often...
Thought Leadership
A look at the skills and traits that make top-performing agents, from empathy to active listening, and other best practices at Vimo. As an experienced contact center manager with over 30 years of insurance experience, including more than 15 years in contact center...
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