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Solution Architecture Makes All the Difference (Part 3): Achieving Reliable, Long-Term System Sustainability

Thought Leadership

This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to avoid technical debt and legacy system risks.  When IT systems for government...

Elevating Our Contact Center’s Success through Key Performance Indicators

Thought Leadership

In the dynamic world of health insurance enrollment, each consumer interaction plays a critical role in helping the enrollee select a plan that best suits their needs. At Vimo, our Consumer Assistance Center (CAC) leverages key performance indicators (KPIs) to ensure...

Preventing Fraud, Waste, and Abuse Starts Upstream

Thought Leadership

A Q&A with Vimo Experts Bill McCracken and Kim Bazan  Program integrity is a constant responsibility for agencies administering public benefits, shaping how programs are designed, staffed, and operated over time. Although fraud, waste, and abuse are often...

The Building Blocks of Outstanding Customer Service: Empowering Representatives

Thought Leadership

A look at the skills and traits that make top-performing agents, from empathy to active listening, and other best practices at Vimo.   As an experienced contact center manager with over 30 years of insurance experience, including more than 15 years in contact center...

Understanding the Uninsured Rate in the United States

Thought Leadership

In the U.S. health care system, health insurance provides better access to medical care and preventive services and offers financial protection. Despite historic health insurance enrollment since the COVID-19 pandemic, millions of Americans remain uninsured,...

Solution Architecture Makes All the Difference (Part 2): Predictable Costs and Fewer Surprises for State Agencies

Newsroom, Thought Leadership

This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to avoid surprise costs, unplanned procurements, and operational uncertainty.  For health and...
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Recent Posts

  • Solution Architecture Makes All the Difference (Part 3): Achieving Reliable, Long-Term System Sustainability
  • Elevating Our Contact Center’s Success through Key Performance Indicators
  • Preventing Fraud, Waste, and Abuse Starts Upstream
  • The Building Blocks of Outstanding Customer Service: Empowering Representatives
  • Understanding the Uninsured Rate in the United States

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