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Where Risk Really Lies: An Interview with Bill Bott on Fraud, Waste, and Abuse in Child Welfare

Thought Leadership

When fraud, waste, and abuse (FWA) are discussed in public programs, the conversation often focuses on bad actors – but in child welfare, the reality looks very different. To explore how FWA impacts child welfare and how it can be managed and minimized, we asked Bill...

Exceptional Leadership Recognized: Vimo®’s Praveen Ravindran Honored by the Globee® and Stevie® Awards

News, Newsroom

Vimo® is proud to recognize one of its standout leaders. Hanumanth Praveen Ravindran, Senior Functional Manager, has been honored with two major international awards for his excellence and impact in customer service leadership.:  Silver Globee® Award – Customer...

Which States Have State-Based Marketplaces in 2026? 

Resources, Thought Leadership

The number of states operating state-based health insurance marketplaces has been slowly but steadily rising over the last five years. When the Affordable Care Act (ACA) first required states to choose between providing a state-based...

Protecting Marketplace Integrity: How Thoughtful Platform Design Reduces Fraud Risk

Thought Leadership

Recent reporting from the U.S. Government Accountability Office (GAO) has renewed attention on fraud risks in health insurance marketplaces. While the GAO’s findings focused on the federally facilitated marketplace, they underscore a broader truth that applies across...

Forging Ahead: How State Leaders Are Rising to the Challenge of H.R.1

Thought Leadership

Across the country, state human services leaders are navigating one of the most transformative periods in recent memory. The passage of H.R.1 has reshaped expectations around accuracy, training, and accountability, creating both urgency and opportunity for innovation....
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Recent Posts

  • Solution Architecture Makes All the Difference (Part 3): Achieving Reliable, Long-Term System Sustainability
  • Elevating Our Contact Center’s Success through Key Performance Indicators
  • Preventing Fraud, Waste, and Abuse Starts Upstream
  • The Building Blocks of Outstanding Customer Service: Empowering Representatives
  • Understanding the Uninsured Rate in the United States

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