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The Building Blocks of Outstanding Customer Service: Empowering Representatives

Thought Leadership

A look at the skills and traits that make top-performing agents, from empathy to active listening, and other best practices at GetInsured.   As an experienced contact center manager with over 30 years of insurance experience, including more than 15 years in contact...

Understanding the Uninsured Rate in the United States

Thought Leadership

In the U.S. health care system, health insurance provides better access to medical care, preventive services, and offers financial protection. Despite historic health insurance enrollment since the COVID-19 pandemic, millions of Americans remain uninsured,...

Solution Architecture Makes All the Difference (Part 2): Predictable Costs and Fewer Surprises for State Agencies

Newsroom, Thought Leadership

This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to avoid surprise costs, unplanned procurements, and operational uncertainty.  For health and...

Solution Architecture Makes All the Difference (Part 1): Compliance and Security without the Headache

Thought Leadership

This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to pass audits and stay compliant without exhausting staff or resources.  For a long time,...

Building Capacity Upstream to Strengthen Program Integrity

Thought Leadership

A Q&A with Ray Han, VP and Senior Director for Human Services Innovation and Products  Fraud, waste, and abuse are often discussed as discrete problems that require additional oversight or enforcement. But in practice, program integrity issues are frequently...

Where Risk Really Lies: An Interview with Bill Bott on Fraud, Waste, and Abuse in Child Welfare

Thought Leadership

When fraud, waste, and abuse (FWA) are discussed in public programs, the conversation often focuses on bad actors – but in child welfare, the reality looks very different. To explore how FWA impacts child welfare and how it can be managed and minimized, we asked Bill...
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Recent Posts

  • The Building Blocks of Outstanding Customer Service: Empowering Representatives
  • Understanding the Uninsured Rate in the United States
  • Solution Architecture Makes All the Difference (Part 2): Predictable Costs and Fewer Surprises for State Agencies
  • Building Stronger Oversight in Child Care Programs
  • Solution Architecture Makes All the Difference (Part 1): Compliance and Security without the Headache

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