Newsroom
The Building Blocks of Outstanding Customer Service: Empowering Representatives
A look at the skills and traits that make top-performing agents, from empathy to active listening, and other best practices at GetInsured. As an experienced contact center manager with over 30 years of insurance experience, including more than 15 years in contact center management, I’ve seen that exceptional customer service doesn’t happen by accident. It’s the result of deliberate training, skill development, and a commitment to equipping our Customer Service Representatives (CSRs) with the tools they need to thrive and provide the highest level of support, ensuring every consumer feels confident and well informed during their...
Understanding the Uninsured Rate in the United States
In the U.S. health care system, health insurance provides better access to medical care, preventive services, and offers financial protection. Despite historic health insurance enrollment since the COVID-19 pandemic, millions of Americans remain uninsured,...
Solution Architecture Makes All the Difference (Part 2): Predictable Costs and Fewer Surprises for State Agencies
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to avoid surprise costs, unplanned procurements, and operational uncertainty. For health and...
Building Stronger Oversight in Child Care Programs
Program integrity is essential in child care funding, where complex eligibility rules, provider participation, and multilayered payment systems can create opportunities for fraud, waste, and abuse (FWA) when rules are inconsistent, attendance reporting is unreliable,...
Solution Architecture Makes All the Difference (Part 1): Compliance and Security without the Headache
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to pass audits and stay compliant without exhausting staff or resources. For a long time,...
Building Capacity Upstream to Strengthen Program Integrity
A Q&A with Ray Han, VP and Senior Director for Human Services Innovation and Products Fraud, waste, and abuse are often discussed as discrete problems that require additional oversight or enforcement. But in practice, program integrity issues are frequently...
Where Risk Really Lies: An Interview with Bill Bott on Fraud, Waste, and Abuse in Child Welfare
When fraud, waste, and abuse (FWA) are discussed in public programs, the conversation often focuses on bad actors – but in child welfare, the reality looks very different. To explore how FWA impacts child welfare and how it can be managed and minimized, we asked Bill...
Press Releases
GetInsured Expands State Partnerships and Delivers Innovation Amid Policy Shifts Ahead of 2026 Open Enrollment
MOUNTAIN VIEW, Calif., Nov. 04, 2025 (GLOBE NEWSWIRE) — As the 2026 Open Enrollment Period begins, GetInsured, a leading provider of cloud-based health insurance marketplace technology and customer service solutions, marks a year of significant growth, innovation, and partnership with states across the country. Amid one of the most transformative years since their inception, state-based exchanges (SBEs) partnering with GetInsured have demonstrated remarkable agility by quickly adapting to new federal requirements and evolving affordability dynamics. Powered by GetInsured’s technology and expertise, these SBEs have navigated...
Illinois Selects GetInsured as Technology Vendor for Its State-Based Exchange
Illinois Becomes the 20th State to Transition to an SBE, Partnering with GetInsured for a Modern Enrollment Platform and Customer Assistance Services MOUNTAIN VIEW, Calif., October 8, 2025 – GetInsured, a leading provider of state-based health insurance exchange...
Vimo® Celebrates 20 Years of Innovation, Impact, and Evolution
MOUNTAIN VIEW, Calif., August 7, 2025 — Vimo®, a company founded with the vision of delivering innovative solutions for health insurance shopping and enrollment, is celebrating its 20th anniversary. Since 2005, Vimo has evolved from a Silicon Valley startup to a...
Vimo® Announces Acquisition of Change & Innovation Agency
Press ReleaseVimo® Announces Acquisition of Change & Innovation AgencyAcquisition positions Vimo to better address unprecedented demand for IT infrastructure modernization of health and human services agencies November 18, 2021– Vimo® today announced that it...
State-Based Exchanges (SBEs) drive a record-low uninsured rate, with GetInsured enabling two-thirds of SBE enrollments
Press ReleaseState-Based Exchanges (SBEs) drive a record-low uninsured rate, with GetInsured enabling two-thirds of SBE enrollmentsTechnology Upgrades Key to Higher Enrollment and Reducing Gaps in Coverage During Medicaid Redeterminations MOUNTAIN VIEW, Calif., Feb....
GetInsured Relieves Over $1 Million in Medical Debt for Families in Virginia
Press ReleaseGetInsured Relieves Over $1 Million in Medical Debt for Families in VirginiaA new survey from GetInsured looks at Virginians' ongoing struggle with medical costs and debt MOUNTAIN VIEW, Calif. and RICHMOND, Va. , Dec. 20, 2022 /PRNewswire/ -- Public...
GetInsured Readies State-Based Health Insurance Exchanges for 2023 Open Enrollment Period
Press ReleaseGetInsured Readies State-Based Health Insurance Exchanges for 2023 Open Enrollment PeriodKey technological advancements are driving efficiencies for state-based exchanges MOUNTAIN VIEW, Calif. – October 4, 2022 – In the lead up to open enrollment for...
Thought Leadership
The Building Blocks of Outstanding Customer Service: Empowering Representatives
A look at the skills and traits that make top-performing agents, from empathy to active listening, and other best practices at GetInsured. As an experienced contact center manager with over 30 years of insurance experience, including more than 15 years in contact center management, I’ve seen that exceptional customer service doesn’t happen by accident. It’s the result of deliberate training, skill development, and a commitment to equipping our Customer Service Representatives (CSRs) with the tools they need to thrive and provide the highest level of support, ensuring every consumer feels confident and well informed during their...
Understanding the Uninsured Rate in the United States
In the U.S. health care system, health insurance provides better access to medical care, preventive services, and offers financial protection. Despite historic health insurance enrollment since the COVID-19 pandemic, millions of Americans remain uninsured,...
Solution Architecture Makes All the Difference (Part 2): Predictable Costs and Fewer Surprises for State Agencies
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to avoid surprise costs, unplanned procurements, and operational uncertainty. For health and...
Solution Architecture Makes All the Difference (Part 1): Compliance and Security without the Headache
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to pass audits and stay compliant without exhausting staff or resources. For a long time,...
Building Capacity Upstream to Strengthen Program Integrity
A Q&A with Ray Han, VP and Senior Director for Human Services Innovation and Products Fraud, waste, and abuse are often discussed as discrete problems that require additional oversight or enforcement. But in practice, program integrity issues are frequently...
Where Risk Really Lies: An Interview with Bill Bott on Fraud, Waste, and Abuse in Child Welfare
When fraud, waste, and abuse (FWA) are discussed in public programs, the conversation often focuses on bad actors – but in child welfare, the reality looks very different. To explore how FWA impacts child welfare and how it can be managed and minimized, we asked Bill...
Delivering Excellence: Vimo’s Commitment to First-Class Client Service
At Vimo®, our guiding principle has always been to provide first-class service to our clients. This commitment is not aspirational—it is foundational to how we operate. As the health and human services landscape continues to evolve, our focus remains clear: deliver...