Newsroom
Vimo® Recognized with Four Stevie® Awards for Innovation, Customer Service, and Social Impact
We are proud to announce that Vimo has been recognized with four honors in the 2026 American Business Awards®, one of the nation's premier business awards programs. These awards recognize excellence in customer service, technology, leadership, and social impact, and they reflect our continued commitment to helping government agencies better serve the people who rely on them. Leadership in Customer Service Our Vice President of Call Center Operations, Michael Daugherty, received a Silver Stevie® Award for Customer Service Executive of the Year. Over the past year, Michael led the expansion of Vimo's Consumer Assistance Centers...
What Community Engagement Means for States
A former state Medicaid director’s take on the final CMS rule By Tara LeBlanc, Medicaid Policy and Operations Strategist, Vimo When I served as Medicaid Executive Director in Louisiana, every major federal rule prompted the same set of questions – not about whether I...
Navigating AI with Purpose: Putting People at the Center
Artificial intelligence is evolving quickly, and so are expectations around how it should be used. In our work with clients, one thing has become clear. The most successful AI strategies are not driven by technology alone. They are grounded in human needs. A central...
How States Are Making Health Insurance More Affordable
For millions of Americans, the Affordable Care Act (ACA) marketplace is the primary way to access health insurance. Federal subsidies already play a major role in lowering premiums—but for many households, coverage can still feel just out of reach. That’s where state...
Solution Architecture Makes All the Difference (Part 3): Achieving Reliable, Long-Term System Sustainability
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to avoid technical debt and legacy system risks. When IT systems for government...
Elevating Our Contact Center’s Success through Key Performance Indicators
In the dynamic world of health insurance enrollment, each consumer interaction plays a critical role in helping the enrollee select a plan that best suits their needs. At Vimo, our Consumer Assistance Center (CAC) leverages key performance indicators (KPIs) to ensure...
Preventing Fraud, Waste, and Abuse Starts Upstream
A Q&A with Vimo Experts Bill McCracken and Kim Bazan Program integrity is a constant responsibility for agencies administering public benefits, shaping how programs are designed, staffed, and operated over time. Although fraud, waste, and abuse are often...
The Building Blocks of Outstanding Customer Service: Empowering Representatives
A look at the skills and traits that make top-performing agents, from empathy to active listening, and other best practices at Vimo. As an experienced contact center manager with over 30 years of insurance experience, including more than 15 years in contact center...
Understanding the Uninsured Rate in the United States
In the U.S. health care system, health insurance provides better access to medical care and preventive services and offers financial protection. Despite historic health insurance enrollment since the COVID-19 pandemic, millions of Americans remain uninsured,...
Solution Architecture Makes All the Difference (Part 2): Predictable Costs and Fewer Surprises for State Agencies
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to avoid surprise costs, unplanned procurements, and operational uncertainty. For health and...
Building Stronger Oversight in Child Care Programs
Program integrity is essential in child care funding, where complex eligibility rules, provider participation, and multilayered payment systems can create opportunities for fraud, waste, and abuse (FWA) when rules are inconsistent, attendance reporting is unreliable,...
Solution Architecture Makes All the Difference (Part 1): Compliance and Security without the Headache
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to pass audits and stay compliant without exhausting staff or resources. For a long time,...
Building Capacity Upstream to Strengthen Program Integrity
A Q&A with Ray Han, VP and Senior Director for Human Services Innovation and Products Fraud, waste, and abuse are often discussed as discrete problems that require additional oversight or enforcement. But in practice, program integrity issues are frequently...
Where Risk Really Lies: An Interview with Bill Bott on Fraud, Waste, and Abuse in Child Welfare
When fraud, waste, and abuse (FWA) are discussed in public programs, the conversation often focuses on bad actors – but in child welfare, the reality looks very different. To explore how FWA impacts child welfare and how it can be managed and minimized, we asked Bill...
Exceptional Leadership Recognized: Vimo®’s Praveen Ravindran Honored by the Globee® and Stevie® Awards
Vimo® is proud to recognize one of its standout leaders. Hanumanth Praveen Ravindran, Senior Functional Manager, has been honored with two major international awards for his excellence and impact in customer service leadership.: Silver Globee® Award – Customer...
Delivering Excellence: Vimo’s Commitment to First-Class Client Service
At Vimo®, our guiding principle has always been to provide first-class service to our clients. This commitment is not aspirational—it is foundational to how we operate. As the health and human services landscape continues to evolve, our focus remains clear: deliver...
Which States Have State-Based Marketplaces in 2026?
The number of states operating state-based health insurance marketplaces has been slowly but steadily rising over the last five years. When the Affordable Care Act (ACA) first required states to choose between providing a state-based...
Protecting Marketplace Integrity: How Thoughtful Platform Design Reduces Fraud Risk
Recent reporting from the U.S. Government Accountability Office (GAO) has renewed attention on fraud risks in health insurance marketplaces. While the GAO’s findings focused on the federally facilitated marketplace, they underscore a broader truth that applies across...
Forging Ahead: How State Leaders Are Rising to the Challenge of H.R.1
Across the country, state human services leaders are navigating one of the most transformative periods in recent memory. The passage of H.R.1 has reshaped expectations around accuracy, training, and accountability, creating both urgency and opportunity for innovation....
Press Releases
GetInsured Expands State Partnerships and Delivers Innovation Amid Policy Shifts Ahead of 2026 Open Enrollment
MOUNTAIN VIEW, Calif., Nov. 04, 2025 (GLOBE NEWSWIRE) — As the 2026 Open Enrollment Period begins, GetInsured, a leading provider of cloud-based health insurance marketplace technology and customer service solutions, marks a year of significant growth, innovation, and partnership with states across the country. Amid one of the most transformative years since their inception, state-based exchanges (SBEs) partnering with GetInsured have demonstrated remarkable agility by quickly adapting to new federal requirements and evolving affordability dynamics. Powered by GetInsured’s technology and expertise, these SBEs have navigated...
Illinois Selects GetInsured as Technology Vendor for Its State-Based Exchange
Illinois Becomes the 20th State to Transition to an SBE, Partnering with GetInsured for a Modern Enrollment Platform and Customer Assistance Services MOUNTAIN VIEW, Calif., October 8, 2025 – GetInsured, a leading provider of state-based health insurance exchange...
Vimo® Celebrates 20 Years of Innovation, Impact, and Evolution
MOUNTAIN VIEW, Calif., August 7, 2025 — Vimo®, a company founded with the vision of delivering innovative solutions for health insurance shopping and enrollment, is celebrating its 20th anniversary. Since 2005, Vimo has evolved from a Silicon Valley startup to a...
Vimo® Announces Acquisition of Change & Innovation Agency
Press ReleaseVimo® Announces Acquisition of Change & Innovation AgencyAcquisition positions Vimo to better address unprecedented demand for IT infrastructure modernization of health and human services agencies November 18, 2021– Vimo® today announced that it...
State-Based Exchanges (SBEs) drive a record-low uninsured rate, with GetInsured enabling two-thirds of SBE enrollments
Press ReleaseState-Based Exchanges (SBEs) drive a record-low uninsured rate, with GetInsured enabling two-thirds of SBE enrollmentsTechnology Upgrades Key to Higher Enrollment and Reducing Gaps in Coverage During Medicaid Redeterminations MOUNTAIN VIEW, Calif., Feb....
GetInsured Relieves Over $1 Million in Medical Debt for Families in Virginia
Press ReleaseGetInsured Relieves Over $1 Million in Medical Debt for Families in VirginiaA new survey from GetInsured looks at Virginians' ongoing struggle with medical costs and debt MOUNTAIN VIEW, Calif. and RICHMOND, Va. , Dec. 20, 2022 /PRNewswire/ -- Public...
GetInsured Readies State-Based Health Insurance Exchanges for 2023 Open Enrollment Period
Press ReleaseGetInsured Readies State-Based Health Insurance Exchanges for 2023 Open Enrollment PeriodKey technological advancements are driving efficiencies for state-based exchanges MOUNTAIN VIEW, Calif. – October 4, 2022 – In the lead up to open enrollment for...
GetInsured Relieves $2.7 Million in Medical Debt for Families Across Seven States
Press ReleaseGetInsured Relieves $2.7 Million in Medical Debt for Families Across Seven StatesGetInsured Nationwide Survey examines Americans’ ongoing struggle with medical costs and debt MOUNTAIN VIEW, Calif. – May 17, 2022 – Public sector healthcare IT leader...
Thought Leadership
Navigating AI with Purpose: Putting People at the Center
Artificial intelligence is evolving quickly, and so are expectations around how it should be used. In our work with clients, one thing has become clear. The most successful AI strategies are not driven by technology alone. They are grounded in human needs. A central insight from our experience is that AI delivers the strongest results when its objectives are defined with people in mind. Real value comes not just from automation or efficiency, but from AI’s ability to enhance how people live and work. It supports better decisions, saves time, and enables human potential. At Vimo, we recognize alongside the clients and partners we...
How States Are Making Health Insurance More Affordable
For millions of Americans, the Affordable Care Act (ACA) marketplace is the primary way to access health insurance. Federal subsidies already play a major role in lowering premiums—but for many households, coverage can still feel just out of reach. That’s where state...
Solution Architecture Makes All the Difference (Part 3): Achieving Reliable, Long-Term System Sustainability
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to avoid technical debt and legacy system risks. When IT systems for government...
Elevating Our Contact Center’s Success through Key Performance Indicators
In the dynamic world of health insurance enrollment, each consumer interaction plays a critical role in helping the enrollee select a plan that best suits their needs. At Vimo, our Consumer Assistance Center (CAC) leverages key performance indicators (KPIs) to ensure...
Preventing Fraud, Waste, and Abuse Starts Upstream
A Q&A with Vimo Experts Bill McCracken and Kim Bazan Program integrity is a constant responsibility for agencies administering public benefits, shaping how programs are designed, staffed, and operated over time. Although fraud, waste, and abuse are often...
The Building Blocks of Outstanding Customer Service: Empowering Representatives
A look at the skills and traits that make top-performing agents, from empathy to active listening, and other best practices at Vimo. As an experienced contact center manager with over 30 years of insurance experience, including more than 15 years in contact center...
Understanding the Uninsured Rate in the United States
In the U.S. health care system, health insurance provides better access to medical care and preventive services and offers financial protection. Despite historic health insurance enrollment since the COVID-19 pandemic, millions of Americans remain uninsured,...
Solution Architecture Makes All the Difference (Part 2): Predictable Costs and Fewer Surprises for State Agencies
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to avoid surprise costs, unplanned procurements, and operational uncertainty. For health and...
Solution Architecture Makes All the Difference (Part 1): Compliance and Security without the Headache
This post is for: Health and human services officials, state-based exchange directors, Chief Information Officers (CIOs), security officers, and procurement leaders looking to pass audits and stay compliant without exhausting staff or resources. For a long time,...
Building Capacity Upstream to Strengthen Program Integrity
A Q&A with Ray Han, VP and Senior Director for Human Services Innovation and Products Fraud, waste, and abuse are often discussed as discrete problems that require additional oversight or enforcement. But in practice, program integrity issues are frequently...
Where Risk Really Lies: An Interview with Bill Bott on Fraud, Waste, and Abuse in Child Welfare
When fraud, waste, and abuse (FWA) are discussed in public programs, the conversation often focuses on bad actors – but in child welfare, the reality looks very different. To explore how FWA impacts child welfare and how it can be managed and minimized, we asked Bill...
Delivering Excellence: Vimo’s Commitment to First-Class Client Service
At Vimo®, our guiding principle has always been to provide first-class service to our clients. This commitment is not aspirational—it is foundational to how we operate. As the health and human services landscape continues to evolve, our focus remains clear: deliver...
Which States Have State-Based Marketplaces in 2026?
The number of states operating state-based health insurance marketplaces has been slowly but steadily rising over the last five years. When the Affordable Care Act (ACA) first required states to choose between providing a state-based...
Protecting Marketplace Integrity: How Thoughtful Platform Design Reduces Fraud Risk
Recent reporting from the U.S. Government Accountability Office (GAO) has renewed attention on fraud risks in health insurance marketplaces. While the GAO’s findings focused on the federally facilitated marketplace, they underscore a broader truth that applies across...
Forging Ahead: How State Leaders Are Rising to the Challenge of H.R.1
Across the country, state human services leaders are navigating one of the most transformative periods in recent memory. The passage of H.R.1 has reshaped expectations around accuracy, training, and accountability, creating both urgency and opportunity for innovation....
When Custom Solutions Become Outdated and Limit Innovation
Now, more than ever, state health and human services agencies need IT solutions that offer both flexibility and ongoing support. What worked ten, five, or even one year ago may not work for tomorrow’s challenges, especially in today’s era of significant policy change,...
Avoiding SNAP Penalties and Navigating Change with Capacity, Not Hiring
At Vimo, we understand the immense challenges SNAP administrators face today. With the government shutdown, states have been warned that federal SNAP benefits may not be distributed on November 1st, leaving state agencies to navigate the possibility of...
Building a Stronger Child Care Network with Tools to Help Providers Succeed
by Carrie Gray, Consultant, Change & Innovation Agency (C!A®), a vimo® company In many states, there aren’t enough spots in licensed child care facilities for all the families who need them. For families, this often means long waitlists, trying to find other care...
Navigating Policy Shifts in Health Coverage: What Agencies Need to Know
by Heather Korbulic, VP, Policy and Communications The health coverage landscape is shifting yet again, and the stakes for Plan Year 2026 are considerably high. With major federal changes, expiring subsidies, and new low-cost options on the horizon, health coverage...